Delivery & Returns

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.pulpandwillow.com.au.

Our goods are packaged with care to avoid breakages however we are unable to guarantee the third party delivery service. In the event that there has been damage, please notify us immediately so arrangements can be made.

It is the customer's responsibility to advise us if your parcel has not arrived. Pulp & Willow are not responsible for any loss and or damage of the goods after delivery. 

Weekend and public holiday deliveries and shipping are not available. 

RETURNS AND REFUNDS

www.pulpandwillow.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Refunds and exchanges are not available for change of mind, so please choose carefully. 

In the event that there has been damage, please notify us immediately so arrangements can be made.

Sale items are not available for refund or exchange. All refunds are made at the discretion of www.pulpandwillow.com.au.